FAQ

1. How to order?

First step: You can buy one item directly or click add to cart button, then buy several items together.

Second step: You will go to a check out page.

You can fulfill contact email or mobile number, and also your fulfill your Shipping address. Save that as sign-in a new account.

You can also Log in your account to continue the order.

Third step: Do the payment with PayPal or Credit Card.

Finally, wait us process the order and do shipment, once ship out we will send you an email to track that.

2. How do I track my order?

You can track directly on courier's website: Click Here.

You can also send an Email or message to us, we will reply asap in 24hours.

In order to facilitate the entire shipping and to ensure that you will receive the item in time, please provide us with your full address, including city, state, and region if applicable.

3. When can my order be processed?

We want to ensure you get your items ASAP. When ordering please check that you choose the right model and color. Because it's difficult to modify your order once that in the system.
Orders are going to be processed in 24 hours of ordering and be shipped in the second day of the process day.

All orders handled and shipped out from our warehouse in China. Please enable time beyond regulation for your order to be processed throughout holidays and sale seasons.

Shipping confirmation

A shipping confirmation is emailed to you once your purchase has been shipped, which is able to enable you to track your items. Shipping prices area unit dependent upon the load of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.

Tracking

As the receiver it'll be your sole responsibility to trace your order and submit necessary necessities to the customs or traveler otherwise if the order has been labeled as come to sender or unsuccessful delivery thanks to the receiver not having the ability to follow-up or haven't submitted the mandatory necessities or notification to the traveler, we have a tendency to aren't ready to method any refund or replacement without charge and you'll get to place the order once more.

Delivery

Your native customs workplace might need further documents and time to clear your package, which can delay the calculable delivery time.

Your order could also be delivered to you by either the native post workplace or an area traveler. betting on your space, most orders are going to be delivered by your native post service, that the package is going to be received along with your regular mail. If you're not home once the delivery is formed, a notice card could also be left by the post to advise on however and wherever your delivery is often collected.

4. How to cancel or change the order?

If you would like to modify or cancel your order, please contact us immediately. we proceed and ship orders quickly. Once our warehouse has processed your order, we'll be unable to change the order then.

Please note that any orders that have already been packed or shipped can't be canceled.

5. Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

DUE TO THE HIGH VOLUME OF ORDERS, WE ARE RECEIVING, YOUR SHIPMENT MAY TAKE LONGER THAN USUAL. REST ASSURED, WE ARE WORKING HARD TO GET EVERYTHING OUT ASAP. WE KNOW IT MAY BE FRUSTRATING TO WAIT FOR LONGER THAN EXPECTED FOR YOUR ORDER, BUT THE ONE THING WE DON’T WANT TO DO IS SACRIFICE THE QUALITY OF OUR PRODUCTS. THANKS FOR UNDERSTANDING

6. Can I return a product?

ITSYH 14 Days Return to Us offers you the possibility of returning an item and to receive a partial refund. The refund will cover the amount you paid minus the shipping fees both ways. If you do not want to receive an order, you should cancel it within 24 hours after placing it. We can send you a full refund if it has not been shipped yet. Please contact us before returning a product and we will give you more instructions on how to send it back to us.

7. How long will it take to receive my refund?

Refund speed depends on the payment method. But that will return ASAP. Or email us to track that.