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Privacy Policy

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Children

The Site is not intended for individuals under the age of 16.

Data Processing Globally

The definition of Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

We provide products and service to customers around the world and your personal data may be transferred to and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed outside the EEA by staffs who work for ITSYH or one of our suppliers. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also sufficiently consider certain legal frameworks relating to the processing of data.

When we provide products and services to customers under the assistance of our affiliates, business partners and service providers,your personal data may be processed out of EEA. In such circumstances, we will enter into model contractual clauses, or rely on alternative legal bases such as the Privacy Shield, where applicable, or binding corporate rules where our partners or service providers have adopted. Appropriate or suitable safeguards, for example, encryption technology, will be provided to ensure the security of your information. Our customers have the right to obtain a copy of those data transferred to a third country. If you need to realize your rights, please contact us. As for details of data processing of the third parties that may reach your personal data, please read the following introduction of Third Party.

Information Security

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data and to correctly use the data we collect. For example, access to your personal data is strictly limited to our data controller, data processor, data protection officer who needs access to such data to perform their assigned job duties. We have built up a recovery system to prevent your data from destruction, loss, alteration, unauthorized disclosure caused by automatic technology.

It is important that you take precautions to protect against unauthorized access to your account credentials, and computer or other devices. “personal data breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed. If you notice such kind of personal data breach, please immediately contact us. We will investigate any complaint and notify the individual of the outcome of the investigation within a reasonable period. ITSYH has set up a Data Protection Officer(DPO) to provide professional analysis of personal data processing. Whenever you need help directly from our DPO, you are free to inform us of your requirement. Please be aware that, despite our best efforts, no security system is impenetrable. In the event of a security breach, we will promptly notify you and the proper authorities if required by law.  

Collection, Use, and Storage of Personal Data

1.1 Definition of personal data.

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Here is a description of the types of personal data we may collect and how we may use it:

1.2 What Personal Data We Collect 

Depending on the products and services you choose, we collect different kinds of personal data from or about you.

  • Data you provide

We collect the personal data you provide when you create an account to use our products and services or otherwise interact with us, such as when you fill in account information, contact us, participate in an online survey, use our online help or online chat tool.

  • Data from your terminal equipment
  1.  Photos/ Media/ File
    Our app can use files or data stored on your device. If you want to prevent our app from accessing your phone data, you can reset your permission on your phone. After obtaining your permission, Photos/Media/Files access may include the ability to:
    ① Read the contents of your USB storage (such as SD card).
    ② Add contents to your USB storage
    ③ Format external storage
    ④ Mount or unmount external storage
  2. Local storage
    We may collect and store information (including personal data) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
  3. Camera
    You can upload photos when you comment on online services. So, we should collect images and other information from your device's camera and photos. For example, you will not be able to upload photos from your camera roll unless we can access your camera or photos by your permission.
  4. Unique application numbers
    Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to website when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
  •  Data about purchase

 If you make a purchase, we collect personal data related to the purchase. This data includes your purchase data, such as your mail of PayPal, user name, shipping address and other authentication information, as well as billing, shipping, and contact details.

  • Data about improving our services and products

When you visit our websites, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.

1.3 How We Use Your Personal Data 

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

ITSYH CO., LTD determines and controls how to process your personal data as data controller for the following purposes:

  • Providing, improving, and developing our products and services

We use your personal data to help us provide, improve, and develop our products and services. This may include using personal data for purposes such as complete shopping process, improving the user's experiences, data analysis, research, and audits. Such processing is based on your prior express consent or our legitimate interest in offering you products and services. We encourage you to read those rules of privacy policy carefully before participating. If you no longer wish to agree above services we provide, please contact us to opt-out.

  • Communicating with you

Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for directly marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. If you no longer wish to agree above services we provide, please contact us to opt-out. 

  • Offering and measuring targeted advertisements and services

Subject to your prior express consent, we may use your personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. You are free to choose whether to receive promotion information or not. If you no longer wish to agree above services we provide, please send e-mail to us to opt-out or choose” unsubscribe” to opt out in those e-mails.

  • Promoting safety and security

Subject to your prior express consent, we may use some technology measures to protect your personal data for helping verify accounts and user normal activities, as well as to promote data safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

1.4 How We Store Your Personal Data

We may take technology measures to make sure your personal data record is complete and accurate, such as cookies and similar technologies. And Subject to your prior express consent, we may store our processing record of your personal data for ten years. 

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. Based on protection for your privacy,your have the following rights:

You have the right to contact us to know whether or not your personal data is being processed, and, where that is the case, access to the personal data and information, including but not limited to the purposes of the processing and the categories of personal data concerned.
You have the right to contact us to correct or delete your inaccurate personal data concerning. Taking into account the purposes of the processing, you are also free to have incomplete personal data completed, including by means of providing a supplementary statement. 
You have the right to obtain from the erasure of personal data concerning yourself.
You have the right to contact us to set the restriction of processing, which limited our processing authorities
You have the right to receive the personal data you provide in a structured, commonly used and machine-readable format and to transmit those data to a third party.
You have the right to contact us to make your objection on grounds relating to your particular situation, at any time to processing of personal data
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. When you need to realize this right, please contact us to offer help.
To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain.
You may contact us to exercise your rights. We will respond to your request within 30days.

Checking your details

How can I check my personal data
You can check your personal data via entering "My Account".

Deleting your information
Please contact us when you find it necessary to delete your information :

Personal data for providing, improving, and developing our products and services. If this type of data is deleted, your account will be close because your account can not be used normally without this type of data.
Personal data that we use to communicate with you. If this type of data is deleted, we will be unable to contact you. Please make your decisions cautiously.
Personal data to offer and measure targeted advertisements and services. If this type of data is deleted, you will not receive the latest marketing news and personalized shopping services.
Personal data relating to promoting safety and security. If this type of data is deleted, your account will be strongly threatened that you may not use your account normally.

If you delete your data, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse if required by law, or for legitimate purposes, such as analysis of non-personal data, account recovery, auditing our records, and enforcing our rights and obligations under our agreements. 

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at cs@itsth.com