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Tracking order

You can track directly on courier's website: Click Here

You can also send an Email or message to us, we will reply asap in 24hours.

In order to facilitate the entire shipping and to ensure that you will receive the item in time, please provide us with your full address, including city, state, and region if applicable. 

We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.

The shipping fee is afford by the seller (ITSYH):

Shipping time is as following:

Country Delievery Time
  Working Days   (not including holiday)      Working Days+Weekends 5-7 8-12 13-17 18-26 26-35
USA Rate(item arived) 5.1% 50.1% 29.6% 10.5% 4.7%
UK Rate(item arived) 9.9% 63.2% 19.1% 3.4% 4.4%
Australia Rate(item arived) 21.4% 50% 14.3% 7.2% 7.1%
France Rate(item arived) 10.5% 28.6% 43.8% 10.1% 7%
Gemany Rate(item arived) 11.1% 22.2% 30.3% 20.9% 15.5%
Canada Rate(item arived) 0.0% 47.1% 31.4% 17.6% 3.9%
Spain Rate(item arived) 3.5% 25% 47.9% 12.9% 10.7%
  • Most countries will receive the items about 15-45 days.If you have not received your shipment within 60days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer's satisfaction!
  • When you received the items you ordered,in 24 hours,please check it carefully,please contact us directly if you have any problems.

Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.

    *Please note that these are estimated delivery times only, therefore ITSYH is not guaranteeing delivery dates.

    Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

    Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

    Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

    There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability

    INTERNATIONAL SHIPPING RESTRICTION

    Currently, we do not ship to the following countries:

    Bouvet Islands
    British Virgin Islands
    Canary Islands
    Cayman Islands
    Christmas Islands
    Cocos (Keeling) Islands
    Cook Islands
    Cuba
    Falkland Islands
    Faroe Islands
    Heard Island and McDonald Islands
    Iran
    Iraq
    Israel
    Marshall Islands
    Norfolk Island
    North Korea
    Northern Mariana Islands
    Reunion
    Saudi Arabia
    Sint Maarten
    Solomon Islands
    South Africa
    South Georgia and the South Sandwich Islands
    South Sudan
    Syria
    Turks and Caicos Islands
    Ukraine
    United Arab Emirates
    US Virgin Islands

    ORDER TRACKING

    A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 
    For customers who select economy shipping, to track the order, you can visit Tracking more or directly at the courier's website:

    TAXES & DUTIES

    Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

    Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at itsyh. For further details of the charges, please contact your local customs office.

    CUSTOMS & REGULATIONS

    You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

    FOREIGN TRANSACTION FEES

    If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

    Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.